Most consumers have seen a kiosk POS system at least once in the past year. If they haven’t, it won’t be long until they do, because the self-service kiosks are coming. At the beginning of 2018, McDonald’s announced it would…
Tablets, iPads, and kiosk POS systems are gaining traction in the quick-service restaurant landscape. Benefits such as reduced wait time, greater control of ordering, and customization make them increasingly attractive to restaurant owners. Although the benefits to customers are obvious,…
With mobile ordering apps and digital kiosks increasingly used at quick-service restaurants such as McDonald’s, Wendy’s, Panera Bread, and Starbucks, it’s clear that automation is making its mark in the industry. McDonald’s self-serve kiosks were introduced in a number of…
There is a noticeable trend of employee unhappiness in the Quick-Service Restaurant industry (QSR). Dissatisfied employees result in high turnover rates. Such high turnover rates and recently rising employee costs seem to have become almost indisputable characteristics of the QSR…
The word kiosk is of French, Turkish and Persian origin and means pavilion or portico. In business, kiosks are small, stand-alone booths usually located in high-traffic areas. Kiosks can be manned or unmanned and unmanned kiosks can be digital or…