VX520 Security Update
Please call 800-793-3250, option 2 to have our terminal update specialists walk you through the update. The entire process takes about 15 minutes.
Before you get started you have the option to familiarize yourself with the update process by downloading or printing step-by-step instructions and watching our walk-through video. This is completely optional, as our terminal specialists will be walking you through the process.
Step 1. You will close your batch. Leaving unsettled transactions in your terminal will result in missing funds.
Step 2. Our terminal specialist will walk you through the process to download and install the update.
Step 3. After the TLS 1.2 update is complete there will be an important EMV patch that will be installed.
Step 4. To confirm everything is working correctly you will perform a simple test transaction.
Frequently Asked Questions:
Why is updating important?
Payment security measures are constantly evolving. Maintaining the latest version of TLS protocol is essential in safeguarding your customers data. TLS 1.2 is a mandatory update that must be completed to stay PCI compliant.
What is TLS 1.2?
Used widely online, TLS is a cryptographic protocol used to establish a secure communication channel between two systems. It is used to authenticate one or both systems, and protect the confidentiality and integrity of information that passes between systems. Due to this, it is urgent that all merchants upgrade to the most current version of TLS (Version 1.2). In compliance with PCI direction, Datawire will be disabling all non-compliant SSL and TLS protocols on February 18, 2018 as this is a measure to protect the data safety of you and your customers.
When is the update deadline?
In compliance with PCI council, Datawire will be disabling all non-compliant SSL and TLS protocols on February 18, 2018 as this is a measure to protect the data safety of you and your customers. If you do not update your terminal by this date, you may experience a service outage and will not be able to process transactions until the update is performed.
How long will this update take?
The update process should take approximately 15 minutes and should be conducted at the open or close of business. Before updating, ensure you have your TID number and you do not have any unsettled transactions in the terminal.
How do I update to TLS 1.2?
Before starting your update, call our operations department at 800-793-3250 option 2 to receive your TID number. Once you receive your TID, our support team can walk you through the process or you can perform the update on your own with the step by step instructions available for download.
If you run into any issues during the update or have any questions our team is here to help. Contact us by initiating a chat, calling our operations department directly at 800-793-3250 option 2 or fill out the form below and a member from our support team will reach out to you shortly!