skip to Main Content

Hurricane Dorian Status Update – 9/2/2019

TouchSuite will open at our normal time on Tuesday 9/3/2018

Call 800-793-3250 or email support@touchsuite.com for information or support requests.

Hurricane Dorian Status Update – 8/30/2019

As you may be aware, Hurricane Dorian is forecast to pass over the Florida peninsula late this weekend into early next week.  South Florida is home to our Corporate Headquarters and may be in the path of Hurricane Dorian, however the storm is still a few days away and its exact impact and landfall is unknown.  Therefore, we are monitoring the storm closely and making the necessary arrangements to ensure our team is prepared.

We have engaged our Business Continuity plan to ensure that all services will be running without interruption –

  • All consumer-to-merchant processing transactions operate on systems that maintain 100% uptime, with full redundancy coverage
  • Incoming inquiries will be handled by remote staff, whether they be customer support, billing support, or new business inquiries
  • TouchSuite maintains satellite offices around the country, so calls may be routed away from the Boca Raton, FL headquarters as necessary

We have experienced hurricanes in the past, and will always maintain capabilities to provide uninterrupted service.  If there is any change due to the effects of Hurricane Dorian, we will update you as necessary through e-mail.  You may also view updates at https://touchsuite.com/support/status/.

As a reminder, our offices will be closed on Monday, September 2, 2019 for the Labor Day holiday.  We plan to re-open on Tuesday, September 3, 2019.

For those of our clients in the projected path of the storm, please be safe and take all necessary precautions.  For all others, enjoy the holiday weekend.  As always, we appreciate your business.

Call 800-793-3250 or email support@touchsuite.com for information or support requests.

IMPORTANT UPDATE

FIRST DATA MERCHANTS PROCESSING OVER THE INTERNET

First Data is completing a series of burst updates to all merchants on First Data who process over an internet connection.  These burst updates will be 30 minutes in total and during this time some merchants will be unable to process transactions.

Take Action:
If you find yourself unable to process during this time – please send an email to TechSupport@TouchSuite.com with the name of your company, merchant ID number, and the solution you are processing credit cards through.  This is vital to ensure we’re able to work with you to ensure that you will not have a lasting impact for this item.

Be Informed:
In compliance with CA/B (Certificate Authority/Browser) forum mandate to remove support for all Symantec/Verisign certificates, First Data will be migrating to DigiCert Root CA’s in our production environments over the next few months.
First Data will perform a full upgrade to support only DigiCert Root CA’s for 30 minute intervals. Merchants who do not have the following Root CA’s installed will not be able to process transactions using the Datawire Secure Transport service during these burst updates.
Merchants should proactively update their POS devices/applications with the new DigiCert Root CAs by downloading and installing the following Root CAs from the DigiCert site below and install them in the Root store of their POS devices or downloading their POS terminals with the latest version of the POS application.

DigiCert Global Root CA
Country = US
Organization = DigiCert Inc
Organizational Unit = www.digicert.com
Common Name = DigiCert Global Root CA
Serial Number: 08:3b:e0:56:90:42:46:b1:a1:75:6a:c9:59:91:c7:4a
Valid From: Nov 10 00:00:00 2006 GMT
Valid to: Nov 10 00:00:00 2031 GMT
Certificate SHA1 Fingerprint: A8985D3A65E5E5C4B2D7D66D40C6DD2FB19C5436
Key Size: RSA(2048Bits)
Signature Algorithm: sha1WithRSAEncryption

DigiCert Global Root G2
Country = US
Organization = DigiCert Inc
Organizational Unit = www.digicert.com
Common Name = DigiCert Global Root G2
Serial Number: 03:3a:f1:e6:a7:11:a9:a0:bb:28:64:b1:1d:09:fa:e5
Valid From: Thursday, August 01, 2013 7:00:00 AM
Valid to: Friday, January 15, 2038 7:00:00 AM
Certificate SHA1 Fingerprint: df 3c 24 f9 bf d6 66 76 1b 26 80 73 fe 06 d1 cc 8d 4f 82 a4
Key Size: RSA(2048Bits)
Signature Algorithm: sha256WithRSAEncryption

The above Root CAs can be downloaded from https://www.digicert.com/digicert-root-certificates.htm

Full Schedule for Bursts:

  • Tuesday, August 20, 2019 Burst Classic Network 10:00 a.m. to 10:30 a.m. EST
  • Thursday, August 22, 2019 Burst EFS Network 10:00 a.m. to 10:30 a.m. EST
  • Tuesday, August 27, 2019 Burst Classic Network 2:00 p.m. to 2:30 p.m. EST
  • Thursday, August 29, 2019 Burst EFS Network 2:00 p.m. to 2:30 p.m. EST
  • Tuesday, September 3, 2019 Burst Classic Network 6:00 p.m. to 6:30 .m. EST
  • Thursday, September 5, 2019 Burst EFS Network 6:00 p.m. to 6:30 p.m. EST
  • Tuesday, September 10, 2019 Burst Classic Network 10:00 a.m. to 10:30 a.m. EST
  • Thursday, September 12, 2019 Burst EFS Network 10:00 a.m. to 10:30 a.m. EST
  • Tuesday, September 17, 2019 Burst Classic Network 2:00 p.m. to 2:30 p.m. EST
  • Thursday, September 19, 2019 Burst EFS Network 2:00 p.m. to 2:30 p.m. EST
  • Tuesday, September 24, 2019 Burst Classic Network 6:00 p.m. to 6:30 p.m. EST
  • Thursday, September 26, 2019 Burst EFS Network 6:00 p.m. to 6:30 p.m. EST
  • Tuesday, October 1, 2019 Burst Classic Network 10:00 a.m. to 10:30 a.m. EST
  • Thursday, October 3, 2019 Burst EFS Network 10:00 a.m. to 10:30 a.m. EST
  • Tuesday, October 8, 2019 Burst Classic Network 2:00 p.m. to 2:30 p.m. EST
  • Thursday, October 10, 2019 Burst EFS Network 2:00 p.m. to 2:30 p.m. EST
  • Tuesday, October 15, 2019 Burst Classic Network 6:00 p.m. to 6:30 p.m. EST
  • Thursday, October 17, 2019 Burst EFS Network 6:00 p.m. to 6:30 p.m. EST
  • Tuesday, October 22, 2019 Burst Classic Network 10:00 a.m. to 10:30 a.m. EST
  • Thursday, October 24, 2019 Burst EFS Network 10:00 a.m. to 10:30 a.m. EST
  • Tuesday, October 29, 2019 Burst Classic Network 2:00 p.m. to 2:30 p.m. EST
  • Thursday, October 31, 2019 Burst EFS Network 2:00 p.m. to 2:30 p.m. EST
  • Tuesday, November 5, 2019 Burst Classic Network 6:00 p.m. to 6:30 p.m. EST
  • Thursday, November 7, 2019 Burst EFS Network 6:00 p.m. to 6:30 p.m. EST

June 13, 2019

All networked devices periodically require mandatory software updates. Your VeriFone terminal currently needs to be updated to prevent any potential service disruption.

The software update is simple and mandatory. If you do not update your VeriFone terminal by Friday, June 21, 2019, your terminal may experience service disruptions and will no longer be able to process transactions.  

Download and follow the steps provided in the links below to ensure your VeriFone terminal’s software is updated today and prevent any future service disruptions.

The following steps should be followed as outlined in First Data Client Alerts:

Step 1:  Determine Your CommServer Version
The issue has been identified within Verifone CommServer. Any version of CommServer prior to 544 or 5441 is affected.

Step 2: Stop Terminal Reboot – If the terminal is not rebooting, Step 2 does not need to be performed.

This process stops the “reboot loop”, but will not fix root cause. In addition, you will need to perform Step 3.

If the terminal is not rebooting, Step 2 does not need to be performed.

Step 3: Update Terminal InformationNeeded for ALL terminals

Instructions are provided to perform a partial download, based on terminal model.

If you require further customer support, please raise a ticket through the Verifone XPI Support Portal or call 1-800-342-9080, Option 2 to talk with a Verifone agent.

March 19, 2019

TouchSuite.com experienced temporary downtime for maintenance.

Support

Call (800) 7932-3250 or email info@touchsuite.com for information or support requests.

Top
Search