6 Creative Strategies to Capture Digital Consumers in Retail Stores

In today's fast-paced digital world, capturing the attention of tech-savvy consumers has become paramount for retail businesses. With the rise of e-commerce and the ever-increasing reliance on mobile devices, retailers must adapt and innovate their strategies to remain competitive. In this article, we'll explore six creative approaches that can help brick-and-mortar stores attract digital consumers, fostering loyalty and driving sales. Embracing augmented reality (AR) experiences, leveraging personalized mobile notifications, and seamlessly integrating online-to-offline channels are among the strategies discussed. Furthermore, incorporating interactive digital displays, leveraging social media influencers and user-generated content, and implementing advanced analytics and personalization techniques are essential in navigating the dynamic retail landscape. By embracing these innovative strategies, retailers can capture digital consumers' attention, foster long-lasting loyalty, and drive sustainable growth in an increasingly competitive market.

Embrace Augmented Reality (AR) Experiences

Augmented reality (AR) has emerged as a powerful tool for enhancing the shopping experience. By incorporating AR into their mobile apps or in-store displays, retailers can offer immersive product visualizations, virtual try-ons, and interactive product demonstrations. This not only captivates digital consumers but also provides a unique and engaging way to showcase products, bridging the gap between the digital and physical worlds. One innovative example of AR in retail is the virtual makeup try-on feature offered by cosmetics brands like Sephora and L'Oréal. These apps allow customers to virtually apply different shades of makeup, experiment with various looks, and even share their virtual makeovers on social media. 

This interactive experience not only adds an element of fun and exploration but also helps customers make more informed purchasing decisions, reducing the need for in-store testers and minimizing product waste. Another compelling use case is in the furniture and home decor industry, where brands like IKEA and Wayfair have implemented AR tools that enable customers to visualize how different pieces of furniture or decor would look in their own spaces. By simply pointing their smartphone camera at a room, users can virtually place and scale products, helping them envision the final result before making a purchase.

Leverage Personalized Mobile Notifications

Mobile devices have become an integral part of consumers' lives, and personalized notifications can be an effective way to capture their attention. By leveraging location-based technology and customer data, retailers can send targeted notifications about in-store promotions, new product arrivals, or exclusive offers tailored to individual preferences. This personalized approach not only enhances the shopping experience but also fosters a sense of relevance and value for digital consumers. One retailer that has successfully implemented personalized mobile notifications is Starbucks. 

Through their mobile app, the coffee chain can send location-based alerts to customers when they are near a Starbucks store, enticing them with personalized offers based on their purchase history and preferences. This not only drives foot traffic but also encourages repeat visits and fosters customer loyalty. Moreover, retailers can leverage push notifications to promote limited-time sales, flash deals, or new product launches, creating a sense of urgency and exclusivity for their digital consumers. By carefully timing and targeting these notifications, retailers can capture the attention of their customers at the right moment, increasing the likelihood of engagement and conversions.

Implement Seamless Online-to-Offline Integration

Digital consumers expect a seamless shopping experience that transcends channels. Retailers should aim to integrate their online and offline channels seamlessly, allowing customers to browse products online, reserve or purchase them, and pick them up in-store. This omnichannel approach not only caters to the convenience desired by digital consumers but also encourages in-store visits, increasing the potential for additional purchases and fostering brand loyalty. One example of successful online-to-offline integration is the "Buy Online, Pickup In-Store" (BOPIS) model adopted by retailers like Best Buy and Target. 

Customers can browse and purchase products online and then conveniently pick them up at their nearest store location, often within the same day. This not only provides a seamless experience but also eliminates shipping costs and potential delivery delays, appealing to the desire for instant gratification among digital consumers. Another innovative approach is the implementation of smart fitting rooms, where customers can digitally browse and select items they want to try on, and the fitting room will be stocked with their selections upon arrival. This not only streamlines the in-store experience but also allows retailers to gather valuable data on customer preferences and behavior, enabling them to refine their offerings and personalize future interactions.

Incorporate Interactive Digital Displays

In-store digital displays can be a powerful tool for capturing the attention of digital consumers. Interactive displays that showcase product information, customer reviews, and virtual try-ons can elevate the shopping experience and engage customers in a more immersive way. Additionally, incorporating gamification elements, such as in-store scavenger hunts or virtual reality experiences, can further entice digital consumers and create memorable shopping moments. One retailer that has successfully implemented interactive digital displays is Adidas. 

In their flagship stores, they have installed large-scale digital installations that allow customers to explore product details, browse user-generated content, and even customize their own sneakers using interactive design tools. This not only enhances the overall shopping experience but also fosters a sense of community and engagement, appealing to digital consumers who crave interactive and personalized experiences. Additionally, retailers can leverage digital displays to showcase user-generated content, such as product reviews, unboxing videos, or social media posts featuring their products. This not only adds authenticity and social proof but also creates a sense of connection and community among digital consumers, further strengthening their bond with the brand.

Leverage Social Media Influencers and User-Generated Content

Digital consumers trust the opinions and recommendations of their peers and influencers they follow. Retailers can leverage this by collaborating with social media influencers relevant to their target audience and incorporating user-generated content (UGC) into their marketing campaigns. Showcasing real customers' experiences and unboxing videos not only adds authenticity but also fosters a sense of community and social proof, attracting digital consumers who value peer recommendations. One brand that has excelled in leveraging influencer marketing is Fashion Nova. By partnering with popular social media influencers and celebrities, 

Fashion Nova has been able to tap into their vast followings, showcasing their products in a relatable and aspirational way. This not only drives brand awareness and sales but also fosters a sense of community and inclusivity among their digital consumers. Similarly, incorporating user-generated content into marketing campaigns can be a powerful strategy. Retailers can encourage customers to share their experiences and product photos on social media using branded hashtags or by running contests and giveaways. This not only creates a sense of ownership and pride among customers but also provides authentic and relatable content that resonates with digital consumers, fostering trust and brand loyalty.

Implement Advanced Analytics and Personalization

Data analytics and personalization play a crucial role in capturing digital consumers. By collecting and analyzing customer data, retailers can gain valuable insights into consumer behavior, preferences, and purchasing patterns. This information can be used to personalize product recommendations, targeted promotions, and tailored marketing messages, enhancing the overall shopping experience and increasing the likelihood of conversions and repeat purchases. One retailer that has successfully leveraged advanced analytics and personalization is Amazon. Through their comprehensive customer data and sophisticated algorithms, 

Amazon can provide highly personalized product recommendations based on browsing history, purchase patterns, and even browsing behavior on other websites. This not only enhances the shopping experience but also fosters customer loyalty by creating a sense of understanding and catering to individual preferences. Additionally, retailers can utilize machine learning and predictive analytics to forecast consumer trends, optimize inventory management, and tailor their offerings accordingly. By anticipating consumer needs and preferences, retailers can stay ahead of the curve and deliver personalized experiences that resonate with digital consumers, fostering long-lasting customer relationships and driving sales growth.

In the ever-evolving digital landscape, retailers must continuously adapt and innovate to capture the attention of tech-savvy consumers. By embracing cutting-edge technologies like augmented reality, personalized mobile notifications, and interactive digital displays, retailers can create engaging and immersive shopping experiences that resonate with digital consumers. Additionally, leveraging social media influencers, user-generated content, and advanced analytics can further enhance the personalization and relevance of their offerings. It's important to note that implementing these strategies effectively requires a comprehensive approach that integrates various components, such as robust e-commerce platforms, user-friendly mobile apps, and seamless payment solutions.  This is where solutions like TouchSuite can be invaluable, providing retailers with a suite of secure and efficient merchant services, including payment processing, point-of-sale systems, and more, ensuring a cohesive and streamlined experience for both customers and businesses. By embracing these creative strategies and leveraging the right technology solutions, retailers can not only capture the attention of digital consumers but also foster long-lasting loyalty and drive sustainable growth in an increasingly competitive retail landscape. With a commitment to innovation, personalization, and customer-centric experiences, retailers can position themselves as industry leaders, inspiring digital consumers to engage, explore, and ultimately, become loyal brand advocates.


  • Jonathan Bomser

    Writing for Touchsuite, Jonathan Bomser, is a technology and marketing expert with over 30 years of industry experience. He is a businessman, writer, artist and musician. He has vast knowledge of finance, business and technology. Jonathan is currently founding, investing and board advising in several early stage and start up companies. Jonathan has been involved in Technology, Media, Marketing and Advertising for a multitude of Fortune 500 companies for over 30 years.He has served as a strategic, creative and marketing executive and consultant for both parent companies and subsidiaries at AOL, The National Football League, The Walt Disney Company, NBC, MTV, Viacom, Time Warner, USA Today, Alliance Entertainment, WPP, Penguin USA, along with numerous other established companies, start-up ventures and reorganizations.Jonathan was the CEO and Founder of BigLinker.com, which was acquired by Ziff Davis (Nasdaq: ZD) in 2021, CEO and Founder of TownTarget.com from 2013-2015 which was acquired by Touchsuite/American Bancard in 2015 and previously Bomser Payan Interactive Agency from 2008-2012 which was acquired by Big Step Interactive/Digital Marketing Associates. Jonathan was the key developer for the technology used to power many of their successful digital campaigns. Clients included national brands such as Adidas, PNC Bank, Massage Envy, European Wax Center and others.Jonathan has also helped manage the technology initiatives, creative strategies and business development for AIM Pages.com, AOL’s Social Network. Since May 2006, Jonathan has also been consulting for technology, marketing, sales and creative strategies for Veoh.com, BigString.com, Vuguru.com and others. Before consulting for these major companies, Jonathan was a principal in En Pea Productions,Inc. which was a television production company focused on reality television, commercials and music videos. Jonathan is also the former Board Member, CEO and President of WoozyFly.Inc. Trading on under the symbol WZFY.Jonathan's current projects at AccountSend.com, VocalChimp.com and CoolValidator.com

    Touchsuite is located in Boca Raton, FL and is a payment processing and point of sale company that specializes in merchant accounts, point of sale systems, Grubbrr self-ordering kiosks.