7 Growth Strategies for Expansion for Professional Services Businesses

In today's digital age, the way professional services buyers research and select providers has fundamentally changed. Gone are the days when clients solely relied on referrals and word-of-mouth recommendations. Nowadays, potential clients are increasingly turning to online sources, webinars, social media, and peer reviews to educate themselves and find the expertise they need. To stay ahead of the curve and capitalize on these shifting buyer behaviors, professional services firms must adapt their marketing strategies. In this article, we'll explore seven promising growth strategies that can help your business expand and thrive in the new normal of professional services marketing.

1. Increase the Visibility of Your Expertise

Your expertise is the core product that clients are seeking, and it's often the determining factor in their final choice of a service provider. However, expertise is intangible and can be challenging to convey. To increase the visibility of your expertise, consider leveraging strategic marketing tactics such as thought leadership content, speaking engagements, and industry partnerships. By consistently demonstrating your knowledge and sharing valuable insights, you can position yourself and your team as go-to experts in your field, increasing the likelihood of attracting new clients seeking specialized expertise.

2. Embrace Niche Specialization

While generalists have their place, niche specialization has gained a significant advantage in the professional services realm. With the advent of remote working and digital communication tools, geographical limitations are no longer a barrier to serving specialized markets. By focusing on a specific niche or industry, you can differentiate your firm from competitors and establish a strong reputation as the go-to experts in that particular domain. This concentrated expertise can lead to improved client satisfaction, higher billing rates, and a competitive edge in your chosen niche.

3. Implement 360° Marketing

The mantra "be everywhere potential clients look for help" has never been more relevant. As clients increasingly turn to online sources for research and information, it's crucial to have a robust online presence across various channels, including your website, social media, industry forums, and directories. However, traditional offline marketing tactics, such as networking events and industry conferences, should not be neglected. A balanced approach that combines both online and offline marketing efforts can help you reach a wider audience and maximize your visibility.

4. Offer Product/Service Bundling

Clients seek comprehensive solutions to their challenges, and by bundling your services with complementary products or offerings, you can create a more valuable and convenient package for them. For example, you could bundle consulting services with specialized software, training programs, or hardware solutions to provide a turnkey solution that addresses multiple client needs. This integrated approach not only adds value for your clients but also creates opportunities for additional revenue streams and cross-selling opportunities for your firm.

5. Develop Sub-Branding

If you identify a new market segment that aligns with your expertise but poses a potential conflict with your existing brand positioning, consider developing a sub-brand dedicated to serving that specific segment. Sub-branding allows you to tap into new opportunities while maintaining the integrity of your core brand. This strategy is particularly useful when expanding into adjacent markets or introducing new service lines that cater to different target audiences.

6. Explore New Business Models

Advances in technology have disrupted numerous industries, giving rise to innovative business models that challenge traditional approaches. Professional services firms should be open to exploring alternative models that leverage technologies like artificial intelligence, automation, and alternative pricing structures. By rethinking how services are delivered and billed, you can potentially create new value propositions for clients, increase efficiency, and gain a competitive edge in the market.

7. Leverage Marketing Automation and Outsourcing

Marketing automation tools and platforms have revolutionized the way businesses approach lead generation, nurturing, and client acquisition. By automating repetitive tasks and streamlining marketing processes, you can free up valuable time and resources for your team to focus on billable work and personalized client interactions. Additionally, outsourcing your marketing efforts to a specialized agency can provide access to a wide range of expertise and capabilities that may be difficult or costly to maintain in-house. Partnering with a reputable marketing agency can deliver a strategic advantage and help you stay ahead of the curve in an ever-evolving marketing landscape.

In the dynamic world of professional services, embracing innovative growth strategies is crucial for staying competitive and driving business expansion. By increasing the visibility of your expertise, embracing niche specialization, implementing a 360° marketing approach, offering bundled solutions, exploring sub-branding and new business models, and leveraging automation and outsourcing, you can position your firm for success in the evolving professional services landscape. Additionally, partnering with a leading merchant services provider like TouchSuite can further support your growth efforts by offering secure and efficient payment processing solutions, cutting-edge POS systems, and tailored services for both traditional and high-risk industries. With the right strategies and partnerships in place, your professional services business can thrive and achieve sustained growth in the years to come.


  • Jonathan Bomser

    Writing for Touchsuite, Jonathan Bomser, is a technology and marketing expert with over 30 years of industry experience. He is a businessman, writer, artist and musician. He has vast knowledge of finance, business and technology. Jonathan is currently founding, investing and board advising in several early stage and start up companies. Jonathan has been involved in Technology, Media, Marketing and Advertising for a multitude of Fortune 500 companies for over 30 years.He has served as a strategic, creative and marketing executive and consultant for both parent companies and subsidiaries at AOL, The National Football League, The Walt Disney Company, NBC, MTV, Viacom, Time Warner, USA Today, Alliance Entertainment, WPP, Penguin USA, along with numerous other established companies, start-up ventures and reorganizations.Jonathan was the CEO and Founder of BigLinker.com, which was acquired by Ziff Davis (Nasdaq: ZD) in 2021, CEO and Founder of TownTarget.com from 2013-2015 which was acquired by Touchsuite/American Bancard in 2015 and previously Bomser Payan Interactive Agency from 2008-2012 which was acquired by Big Step Interactive/Digital Marketing Associates. Jonathan was the key developer for the technology used to power many of their successful digital campaigns. Clients included national brands such as Adidas, PNC Bank, Massage Envy, European Wax Center and others.Jonathan has also helped manage the technology initiatives, creative strategies and business development for AIM Pages.com, AOL’s Social Network. Since May 2006, Jonathan has also been consulting for technology, marketing, sales and creative strategies for Veoh.com, BigString.com, Vuguru.com and others. Before consulting for these major companies, Jonathan was a principal in En Pea Productions,Inc. which was a television production company focused on reality television, commercials and music videos. Jonathan is also the former Board Member, CEO and President of WoozyFly.Inc. Trading on under the symbol WZFY.Jonathan's current projects at AccountSend.com, VocalChimp.com and CoolValidator.com

    Touchsuite is located in Boca Raton, FL and is a payment processing and point of sale company that specializes in merchant accounts, point of sale systems, Grubbrr self-ordering kiosks.