Protect Your Business from Fraud and Chargebacks
Fraud and security are critical for all ecommerce businesses. TouchSuite's integrated fraud prevention and chargeback management tools protect your revenue, your reputation, and your merchant account.
Fraud is a $40B+ problem
Every ecommerce business faces fraud risk — from stolen card numbers to friendly fraud chargebacks. Without proper protection, the costs can be devastating: lost revenue, chargeback fees, and the risk of losing your merchant account entirely.
- Card-not-present fraud targeting online stores
- Friendly fraud / false chargebacks from customers
- Account takeover and identity theft
- Chargeback ratios that threaten merchant accounts
- Manual review bottlenecks slowing order approval
Comprehensive fraud protection at every touchpoint
Eliminate Unpredictable Fraud Costs
Fraud losses are unpredictable by nature — but your protection doesn't have to be. TouchSuite's fraud prevention tools give you full visibility and control over transaction risk before losses occur, not after.
- Real-time fraud scoring on every transaction
- Automatic blocking of high-risk orders
- Customizable risk thresholds per product/category
- Detailed fraud analytics and reporting
Increase Your Order Approval Rate
Many businesses over-block legitimate orders in an attempt to avoid fraud — losing good customers in the process. Our intelligent system dramatically reduces false positives, so more good orders get through.
- Machine learning reduces false declines
- Behavioral analysis distinguishes real vs. fraudulent users
- Device fingerprinting and geolocation verification
- Recover 10–15% of previously declined good orders
Reduce Your Team's Workload
Manual order review is expensive and slow. Our automated fraud engine handles the vast majority of screening automatically — sending only the truly ambiguous cases to your team for review.
- 90%+ of orders screened automatically
- Smart queue for manual review cases
- One-click approve/reject decisions
- Significant reduction in review team headcount needed
Tailor to Your Particular Business Needs
Every business has unique fraud patterns and risk tolerances. Our platform is fully configurable — set your own rules, thresholds, and auto-approval criteria to match your specific product catalog and customer base.
- Custom rules per product type or order size
- Whitelist trusted customers and devices
- Block specific geographies or IP ranges
- Adjust sensitivity based on season or promotions
Win the battle against friendly fraud
Friendly fraud — where customers dispute legitimate charges — accounts for up to 60–80% of all chargebacks. Our system builds comprehensive evidence packages automatically to help you win disputes and protect your revenue.
- Automatic evidence collection for every order
- Delivery confirmation and customer interaction logs
- Pre-built dispute response packages
- Track chargeback win/loss ratios over time
Reduce Your Chargeback Exposure
High chargeback ratios can result in increased processing fees or loss of your merchant account. Our proactive monitoring system alerts you before ratios reach dangerous thresholds, giving you time to act.
- Real-time chargeback ratio monitoring
- Early warning alerts before threshold breaches
- Automated dispute filing and tracking
- Chargeback guarantee on approved transactions (select plans)
Three layers of fraud protection
TouchSuite's fraud prevention operates in three coordinated layers — automated decisions, expert analyst review, and real-time authentication — working together to stop fraud before it costs you.
NoFraud Decision Engine
Our AI-powered decision engine evaluates every transaction against hundreds of data points in milliseconds — returning a clear Pass, Fail, or Review decision before the order is fulfilled.
Proactive Analyst Review
Ambiguous orders are routed to our team of human fraud analysts who apply expert judgment to complex cases — combining machine intelligence with human insight for optimal accuracy.
Real-Time Authentication Tactics
3D Secure, device fingerprinting, behavioral biometrics, and velocity checks are applied in real time to authenticate legitimate customers and block fraudsters simultaneously.
Win more disputes with expert chargeback management
When chargebacks happen, TouchSuite's team is ready to fight them on your behalf — gathering evidence, building rebuttals, and submitting responses that win.
Investigate the Dispute
We immediately review the chargeback, pulling all available transaction data, logs, and customer communication records.
Argue Your Case
Our team determines the strongest basis for dispute and prepares a comprehensive, evidence-backed response for the card network.
Create Rebuttal Package
A professional rebuttal package is assembled with all supporting evidence — formatted exactly to card network requirements for maximum win rate.
Provide Feedback
Win or lose, we report the outcome and provide actionable insights to help prevent similar chargebacks in the future.
Complete the form to speak with a TouchSuite representative
Our fraud prevention specialists will assess your current exposure and recommend the right protection plan for your business.